We know that as your team grows, it becomes more complex to manage. All of a sudden everything which was under conrol seems chaotic. In situations like these it is the Team Leaders duty to get things back in order.
To be able to do this a Team Leader needs access to the right metrics so as to take the correct decision or a course correction.
To improve sales teams output and to have improved levels of engagement with them, we at Calley have introduced a new user type “Calley Team Leader†for Calley Teams subscription.
As a Team Admin in Calley, you can now create an account for Team Leaders. You can read more assign specific agents to these Team Leaders for effective monitoring and feedback.